Team Background

Our Game Moderation team is made up of a wide range of team members who work together to ensure our Game Moderation strategy is consistent for as many players as possible. All members who join the Game Moderation team go through a period of training before they are allowed to process reports, reply to appeals or do any other duties.

The training program is written and used by Game Moderation Trainers to ensure all moderators are aware of the rules and procedures at TruckersMP. Members of the Game Moderation team go through multiple training sessions to ensure they are ready for moderating on the platform. These training sessions cover the rules, website report system, appeals system, in-game processes and procedures.

Every Game Moderator and Report Moderator are supervised by Game Moderation Leaders, who check the work in which our moderators are doing to ensure the highest possible quality of work. The whole Game Moderation team is led by Game Moderation Management who give direction to the team.

The Game Moderation team is responsible for ensuring that there is a positive and friendly atmosphere on our game servers, and rule enforcement in the form of punishments are issued to those who breach our rules. Game Moderation team members also interact with the player base on a daily basis. The role consists mostly of intervening early on with players and making them aware of the consequences of not following the rules, so they can avoid more severe punishments. To maintain a positive and friendly atmosphere in the game, Game Moderation team members have a few tools at their disposal, such as unlimited developer-camera range, police car access, and a state of the art Admin Panel through which moderators have access to different pieces of information, commands, tools and reports helping them with their duties.

Core Requirements

You must be at least 16 years old.

• To ensure a reasonable level of maturity, we require you to be at least 16 years of age when you apply to join the team.

You must be registered on the TruckersMP website for at least 1 year.

• Experience and knowledge of the community is required and is very important for a member of the TruckersMP Team. A lot of your work will take place in-game, so you must be able to demonstrate that you have been active in-game over extended periods of time before you applied to join the team.

You must be familiar with TruckersMP and its rules.

• As you will be enforcing the rules, it's important you are familiar with them. Additionally you must also be aware of European and North American road laws, as these are also the rules you’ll be enforcing on our network.

You must be sufficiently proficient in written English AND you must have good communication skills.

• Having a strong understanding of written English and good communication is a must in the team. It's important that you are able to communicate with all team and community members where required, hence why being able to understand and write English is important. You must be able to demonstrate these requirements within your application and throughout the training process.

Must be able to accept constructive criticism.

• You are the face of the TruckersMP team in-game. You must therefore show professionalism and be able to respond well to feedback both internally and externally, as this is used to improve on ones work.

Must be eager to learn and want to progress your knowledge.

• You must be willing to learn from your peers, trainers, leaders and managers. You must be able to go into these team roles willing to make adjustments to your work, take on feedback and learn new things throughout your time in the role.

Must be organised and adaptive as well as resilient, active and flexible.

• It's important you are organised and have good time management, as well as being adaptable to an ever-changing environment. Involvement within our community would benefit you in your application and goals to join the TruckersMP team. This includes across game servers, forums, and official Discord guild. We like to see that you enjoy playing on our servers too, you must show that you aren't only active so that you can become a team member.

Must be able to work within in a team as well as on your own.

• We work as a team, and therefore, communication is important. However, you must be highly motivated by success to succeed in the Game Moderation team for those times when you will be working following your own initiative. You must also be able to work with your peers when appropriate, supporting others around you. A strong ability for decision-making and problem-solving is important, as they are a big part of your role in the Game Moderation team. It’s important that when you have the knowledge to do so, you also have the confidence and skills to carry out those decisions and choices.

Must have a forum and Discord account for internal communication.

• Both the forum and Discord are used for internal communication. For this reason, it's important that you have regular access to both of these services.

You must have no forum/Discord bans or punishments within the last 12 months and have no more than 3 game server bans in the last 24 months.

• A clean record is preferred; however we understand people have made mistakes in their past. As a member of the team who will be enforcing rules, it's important to show that you can follow them yourself without fail, hence why we prefer no recent punishment on your record.

Additional Requirements

You must have a good standing nature within the community.

• A strong reputation within TruckersMP is beneficial, and can come in the form of involvement in community events and platforms.

You are knowledgeable about the game and can provide tips to other players about the game and help with questions or issues.

• Being in a role that is user-facing, you will be communicating with users on a daily basis, so a strong knowledge of the game and common issues will benefit you in this role.

Familiar with the game's mechanics.

• Certain aspects of the role will require you to be quite methodical and technically minded, so it is important that you have an understanding of a certain amount of the base-game inner workings.

Hard and soft skills that are considered a plus when we consider applications, but are not mandatory requirements

• Strong communication and interpersonal skills;
• Multitasking skills;
• Strong knowledge of the game, it’s mechanics, rules, and community;
• Patience and ability to remain calm in challenging situations;
• Ability to quickly adapt to changes.

Tips

Be active before the recruitment is announced.

• We cannot stress how important it is to be active within the game to be considered for the Game Moderation team. Your main duties are to enforce the rules, handle game related matters such as reports, heated discussions, rule breakers and so on. The likelihood of your application being rejected is relatively high if your activity just skyrocketed after the recruitment was launched.

Participate in discussions.

• We require every single applicant to be active on our platforms. Whether that is on Discord, in-game or on the forum; the choice is yours. Community interaction is very important as you'll speak to members of the community as a member of the Game Moderation team.

Spell check.

• Make sure you check the spelling on your application. We understand that English isn’t everyone’s first language, but please try to make sure your sentences make sense. There are helpful tools or extensions that may help correct common grammar mistakes.

Make your application unique to you.

• Your application is supposed to be a reflection of who you are. We know that you all have relevant skills, experiences and personality traits that make you unique compared to other applicants, and we want to see those reflected in your application.

Be honest in your application.

• Honesty goes a long way, and it's better to tell us rather than having us find out about potential issues that may hinder your chances of becoming a team member. If there's something that you think could hinder your chances, even in the slightest, then it's best to list it in your application. If you’re applying for the Game Moderation team then you are clearly passionate about the project, don’t focus so much on trying to say the right thing.

Frequently Asked Questions

Is it necessary to have a lot of in-game hours, or is it all in my application quality?

• Applicants are heavily judged based on application quality and responses to questions and scenarios, though in-game hours may affect the outcome, to prove experience in the game as you need to be well aware of the game and it's mechanics.

What should I consider before applying for the Game Moderator role?

• Read through the article to ensure you are well-informed about the role, requirements, expectations and tips provided by the Game Moderation Management.
• Do you currently have enough time to actively engage with the role? Please note that we have activity requirements.
• Think about your strengths and how they match up with the desired traits above.

What do you look for in an application?

• Your application is your chance to show us why you are suited for the Game Moderator role, so use it to show us any relevant experience that you have. The applications that are great to read are those that show flair, personality and those that can clearly show that they would excel in the role. Avoid writing a block of text and keep your responses sharp and precise. Use bullet points and keep your sentences concise.

How old do I have to be to apply?

• The minimum age requirement is 16 for any role here. Anything below is subject to immediate rejection.

What happens after I submit my application? How long does it take to get a response?

• Once we receive your application, a Game Moderation Manager will review it to determine if all required qualifications and core requirements are met. If the application meets the stated minimum requirements, it will be sent for further consideration. While we do not discourage applicants from contacting us with questions, we assure you that if you are selected for an interview, you will be contacted by a Game Moderation Manager to make the appropriate arrangements. The Game Moderator role is the most-wanted and most popular role here at TruckersMP. Due to other things going on, it may take some time to review your application. Patience is key! We'll get to your application eventually.

Does it matter how many times I have applied?

• Not necessarily. You are free to apply as many times as you like, but if you have submitted a large number of applications and haven't been considered, we would recommend taking the time to re-evaluate your application and try to change it to better align with our guidelines or spend time working on a good application. Applications that are rushed are likely to be rejected, so take your time.

I have been banned before. Will that lower my chances of being accepted?

• Your reputation and prior ban history will have an impact on your application. TruckersMP team members are supposed to set an example for the community. If you have a recent history of breaking rules or behaving inappropriately, then the chances are low that you will be considered. However, we don’t instantly decline applications because of past issues. If you are honest and can prove that you have matured since then, we may decide to overlook past punishments.