§1.4 - Reporting users

Within our official service-wide rules, we provide the rules which are required to be followed when reporting a user on our systems. Not following these rules may contribute to the reason as to why your report has been rejected when it was handled by a member of the Game Moderation team. Please ensure you have read the full list of up-to-date reporting rules here before continuing.

We have written up information on properly reporting users on the website. You must also review this guide by clicking here to check you followed all guidelines.

If after checking your evidence, your report, the rules and the website reporting guide you are still unsure as to why your report was declined, please continue below.

Please note that complaining about a report does not guarantee the status of it will be changed, so please only submit a complaint if you feel like you have a valid case to make.

1. Rules

Please ensure you have fully read the website reporting rules. If you are confident you have not violated the rules, please continue with step 2.

2. Feedback

We use the feedback system to handle complaints and general feedback. If you wish to submit a complaint, please head over to the feedback system.

2a. Category

Complaints and feedback about reports must be directed at the Game Moderation Managers. Please select the category Game Moderation Management category as shown below.

2b. Language

Select the language in which you will be writing your ticket. Please note, this does not guarantee that your report will be given a response in this language.

2c. Explanation

Please give a clear and concise reason as to why you are submitting the feedback ticket. You are expected to explain in detail as to why you feel the report was wrongly declined. You must also provide a copy of the link to your report and insert it in the text box. We can see the report, so it is not necessary to post the evidence again.

2d. Submit

Once you have finished writing your explanation and have provided the report link, you may submit your ticket by clicking Submit. You must be patient while a member of Game Moderation Management deals with your ticket. Once submitted, the website will show you your ticket and will let you know your feedback ticket was created.